Question 1

What is Patch It Up Pro?

Accepted Answer

Patch It Up Pro is an all-in-one software platform for custom product makers. It combines a design studio, Canvas Builder, hat mockup tool, AI image generation, production file exports, and multi-platform storefront embeds into one subscription for print shops, embroidery shops, DTF specialists, laser engravers, and hat makers.

Question 2

Who is Patch It Up Pro built for?

Accepted Answer

The platform is built for custom product makers who design, produce, and sell on demand. Print shops, embroidery shops, DTF and UV DTF specialists, laser engravers, UV printers, hat makers, apparel brands, Shopify store owners, and GoHighLevel agencies all run their production workflow on Patch It Up Pro.

Question 3

What software can Patch It Up Pro replace?

Accepted Answer

Patch It Up Pro can replace maker-specific work often split across Kittl or Canva, background-removal and vectorizing apps, Placeit-style mockups, standalone canvas-layout tools, product customizers, proofing tools, pricing spreadsheets, customer lists, and production boards. The best fit is a shop that wants one job to move from artwork through sale and production preparation.

Question 4

What does Patch It Up Pro not replace?

Accepted Answer

Patch It Up Pro does not replace RIP software, machine control, advanced illustration for every edge case, DST or PES digitizing, accounting, email marketing, or external fulfillment networks. It prepares and coordinates the maker job, then hands the approved assets and order context to the specialist tools that run your printer, laser, cutter, embroidery machine, books, or campaigns.

Question 5

How much does Patch It Up Pro cost?

Accepted Answer

Sign up, pick a plan, enter payment details, and get full access to every feature for 7 days. That includes unlimited AI generation, gang sheets, production exports, hat mockups, and storefront embeds. Cancel any time before the trial ends and you will not be charged.

Question 6

What products can I design and sell with Patch It Up Pro?

Accepted Answer

You can design custom patches, DTF transfers, UV DTF decals, UV printed items, laser engraved products, embroidered designs, stickers, and hat mockups. The platform outputs production-ready files for each process and includes storefront embeds so customers can customize and order directly from your site.

Question 7

What does the $79 account subscription include?

Accepted Answer

Patch It Up Pro is $79 per month plus usage fees and includes unlimited Shopify, custom, or hosted stores. Team members are $9 per person per month and can receive full or partial store access. Existing subscribers keep their locked-in price until they cancel.

Question 8

Is my subscription price really locked for life?

Accepted Answer

Yes. Early adopters keep their subscription rate for the lifetime of the account, even when new customer pricing goes up. The rate locks on your first paid billing cycle and stays fixed as long as the subscription remains active without interruption.

Question 9

I see Bundle is now $79, but I'm still paying $69. Why?

Accepted Answer

Because your price is locked for life. You signed up while the Bundle was $69 per month, so you keep that rate as long as your subscription stays active without interruption. New customers pay $79, but your renewals continue at $69 forever. If you cancel and re-subscribe later, you lose the lock and pay the current public price.

Question 10

Do you offer refunds?

Accepted Answer

Subscription charges are non-refundable once processed, including when a customer forgets to cancel before a trial or renewal, except where law requires otherwise. Cancel online before the trial ends or before the next renewal to avoid the next charge. We review verified duplicate, unauthorized, or processing-error charges under the Refund Policy.

Question 11

How do partner store usage fees work?

Accepted Answer

Orders placed through partner store embeds on Shopify, GoHighLevel, Wix, Squarespace, and custom sites carry tiered Maker Pay fees on the order subtotal: 8% up to $50 (one dollar minimum), 6.5% to $150, 5% to $500, and 4% above $500. The fee covers hosting, order sync, and customer data storage. Standalone plan users who do not run partner stores pay no usage fees.

Question 12

What software do patch makers use to design and price patches?

Accepted Answer

Patch It Up Pro is purpose-built for custom product design. It combines a live mockup canvas with realistic material previews, automatic sizing and pricing calculations, AI image generation, and production exports. Designers save hours versus piecing workflows together across Canva, Illustrator, and manual pricing spreadsheets.

Question 13

How realistic are the material previews?

Accepted Answer

The material library includes 50+ textures covering embroidered, woven, chenille, twill, leather, PVC, reflective, and sublimated finishes. The previews help customers compare finish, color, thread direction, and fabric depth before production. They are visual approximations, so final results still depend on the selected material, equipment, color profile, and production settings.

Question 14

Can I save designs and reload them later?

Accepted Answer

Yes. Every design saves to your cloud library with unlimited storage across all plans. Load any saved file, edit it, and save as a new variation. The full design history syncs across devices so you can start a mockup on desktop and finish on a laptop without losing state.

Question 15

Does the AI image generator have per-use costs or limits?

Accepted Answer

No. AI image generation, AI background removal, and AI image enhancement are unlimited on every paid plan. There are no per-image fees, no monthly credit caps, and no throttling on generation volume. The feature is powered by Gemini and is included in the flat subscription price.

Question 16

How do I write prompts that produce usable patch designs?

Accepted Answer

Good patch prompts describe subject, style, color palette, and border shape in that order. For example, 'bald eagle holding an American flag, flat vector illustration, red white and blue, circular border.' Keep prompts under 40 words, avoid photorealism for embroidery, and re-run with small tweaks until the composition lands.

Question 17

What production file formats can I export?

Accepted Answer

Export high-resolution PNG, vector SVG, print-ready PDF, and spot channel TIFF with auto-generated cutlines at adjustable offset. Files are sized, color-separated, and DPI-matched to each production process, so the same design works for DTF, UV DTF, laser engraving, UV printing, sublimation, and embroidery digitizing.

Question 18

What file formats can I export for laser engraving?

Accepted Answer

Laser engraving exports deliver vector SVG and PDF with layer-separated cut and engrave paths, plus raster TIFF for grayscale raster engraves. Materials, kerf offsets, and line weights follow laser industry defaults and are adjustable per machine. The exported files open directly in LightBurn, RDWorks, and most OEM laser software.

Question 19

How do I export files for DTF printing?

Accepted Answer

DTF exports deliver a PNG or TIFF with white underbase channel separated and alpha preserved. The Canvas Builder packs multiple designs onto a single sheet with configurable gap and margin, exports at 300 DPI, and shows live material utilization so you minimize wasted film.

Question 20

Do exports include cutlines?

Accepted Answer

Yes. Every export includes an auto-generated contour cutline with adjustable offset, corner radius, and path smoothing. The cutline saves as a separate layer or path inside the same file, which lets your plotter, laser, or die cutter read it directly without a second file round trip.

Question 21

How do I build a gang sheet for my DTF or UV DTF orders?

Accepted Answer

Open the Canvas Builder, set sheet dimensions to match your printer, drag designs onto the canvas, and the nesting engine packs them with your chosen gap and margin. A live utilization percentage shows how much material is used. Export at 300 DPI to PNG or TIFF when the layout is optimal.

Question 22

Why should I use the Canvas Builder instead of nesting manually?

Accepted Answer

The Canvas Builder keeps sheet size, spacing, margins, design quantity, and utilization visible in one production layout. Manual nesting in Photoshop or Illustrator can work, but it requires the operator to measure and reposition every asset. Patch It Up Pro helps the shop compare layouts before export without promising the same yield improvement for every job mix.

Question 23

How do I create realistic hat mockups for client approval?

Accepted Answer

Open the Hat Builder, pick a blank from Richardson, Flexfit, Yupoong, or any other supported brand in any available color, then drop your patch or embroidery design onto the front, side, or back. The mockup renders at photographic quality and exports as PNG for proofs, product listings, or social posts.

Question 24

Which hat brands are in the mockup library?

Accepted Answer

The library includes Richardson, Flexfit, Yupoong, New Era, Adams, Otto, Pacific Headwear, and other popular blanks across snapback, trucker, dad hat, and fitted styles. Every silhouette is available in the full manufacturer color range so client mockups match the actual blank they will order.

Question 25

Can I embed the patch designer on a non-Shopify site?

Accepted Answer

Yes. The universal embed works on GoHighLevel, Wix, Squarespace, WordPress, Webflow, and any site that accepts custom HTML. Copy the embed snippet from the Partner Stores dashboard and paste it into a page. The full designer mounts inline with no coding and no iframe limitations.

Question 26

What platforms does Patch It Up Pro integrate with?

Accepted Answer

Patch It Up Pro supports a native Shopify app, TikTok Shop and Meta commerce connections, hosted storefronts, and universal embeds for GoHighLevel, Wix, Squarespace, WordPress, and custom HTML sites. Business-service connections include Stripe, Shippo, Google Drive, and Dropbox, with QuickBooks coming soon, plus production handoffs for LightBurn, xTool, SVG, DXF, PNG, TIFF, and PDF workflows.

Question 27

Does Patch It Up Pro integrate with WooCommerce?

Accepted Answer

You can place the universal Patch It Up Pro customizer on a WordPress or WooCommerce site that accepts custom HTML. That lets customers use the builder on the existing site, but it should not be confused with a native WooCommerce order-sync integration. Check the integrations page or roadmap for the current native-connection status before planning an automated WooCommerce workflow.

Question 28

How does the Shopify app work?

Accepted Answer

The Shopify app installs as a theme extension, lets you drop the patch designer onto any product page or dedicated customizer route, and syncs finished designs as line-item properties on the order. Orders flow through Shopify checkout and fulfillment exactly like standard products.

Question 29

What is a Partner Store?

Accepted Answer

A Partner Store is a hosted storefront or embedded builder on a third-party platform like GoHighLevel, Wix, or a custom site. Orders placed through the embed sync back to your Patch It Up Pro dashboard, and the platform takes a tiered usage fee on store orders — starting at 8% and dropping to as low as 4% as orders grow — to cover hosting and data sync.

Question 30

How do I set up a partner store on GoHighLevel or Wix?

Accepted Answer

Open the Partner Stores dashboard, click New Store, select the host platform, and copy the embed snippet. Paste it into a GoHighLevel funnel, Wix page, or any other supported platform. Unlimited partner stores are included with the $79/month account, and qualifying store orders use the published tiered usage model.

Question 31

How do I price a custom patch order for a customer?

Accepted Answer

The designer calculates size in square inches, converts to a per-inch cost, and applies quantity-tier discounts automatically. Set your shop's cost per square inch once in Settings and every new design quotes instantly. The calculator also accounts for backing, border type, thread count, and rush fees.

Question 32

Can customers save their own designs and come back later?

Accepted Answer

Yes. The public embed and hosted storefront both support guest and account-based design saves. A customer can start a design, receive a save link by email, and finish later on any device. Shop owners see the full saved design list in the Partner Stores dashboard for follow-up.

Question 33

Can I use Patch It Up Pro for UV printing or only patches?

Accepted Answer

Yes. The platform supports UV printing, UV DTF, DTF, laser engraving, embroidery, sublimation, and patches. Each process has a dedicated tool with the right export profile, substrate library, and material previews. One subscription covers every production line in a typical maker shop.

Question 34

Can my whole team share one Patch It Up Pro account?

Accepted Answer

Yes. Every account includes one team seat free, and additional team members are $9 per month each. Designers, customer service reps, and production staff all work from one shared design library, customer list, and order feed so work-in-progress is always visible across the shop.

Question 35

How is my customer and design data protected?

Accepted Answer

All data is stored in Supabase with row-level security, encrypted at rest, and transmitted over TLS 1.3. Stripe handles every payment with PCI DSS Level 1 compliance. Only authenticated shop owners and their invited team members can access the design library, customer list, and order history.

Question 36

How do I cancel my subscription?

Accepted Answer

Open Settings, click Billing, and select Cancel Subscription. Access continues through the end of the current billing period. Design files, saved mockups, and customer data remain downloadable for 30 days after cancellation so you can export or migrate anything you need.

Question 37

How do I reach support?

Accepted Answer

Email support@patchituppro.com, use the live-chat bubble on the marketing site or Support page, or use the contact page. Every channel reaches the Patch It Up Pro support inbox. Support covers product questions, account issues, export troubleshooting, and integration setup. The team usually replies within one business day, depending on request volume and complexity. Include the job type, browser, export format, and screenshots when troubleshooting.